Ticket scalping has long been a thorn in the side of live events—artificially inflating ticket prices, shutting out real fans, and creating risks that undermine the safety and integrity of the entire industry.

Recognizing the urgency of this issue, the Deputy Communications Minister, YB Teo Nie Ching, recently convened an engagement session with key stakeholders from the live events and ticketing sector. Ticketmelon was proud to participate in this critical discussion, alongside industry peers and policymakers, to shape a path forward.

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Why Ticket Scalping Matters

Scalping goes beyond inconvenience—it directly impacts fans, organizers, and artists:

• Fans face inflated secondary-market prices and limited access.
• Organizers lose control over ticket distribution, creating reputational and financial risks.
• Safety is compromised when fraudulent or duplicate tickets circulate in the market.

A Collective Industry Response

At the session, stakeholders emphasized the need for:

• Stronger ticketing systems that detect and prevent fraudulent activities.
• Clearer regulatory frameworks to set standards for fair access.
• Collaboration across the ecosystem, ensuring venues, organizers, and ticketing platforms move in the same direction.

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#TiketSelamat: Raising Awareness, Building Trust

As part of ALIFE (Association of the Arts, Live Festivals and Events), Ticketmelon helped develop the #TiketSelamat campaign—an awareness initiative designed to highlight the dangers of ticket scalping, promote fraud prevention, and encourage safer, more transparent ticketing practices in Malaysia.

Ticketmelon’s Commitment

At Ticketmelon, we believe fans should always come first. Our mission is to build a fairer, safer live events ecosystem, powered by technology that safeguards transparency, trust, and access for all. Participating in initiatives like this reinforces our commitment to protect fans, empower organizers, and strengthen Malaysia’s live event industry.

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